Every extra ticket drains budget, frustrates customers, and burns out your team.
We’ll show you how to deflect the noise and focus on what matters.
No cost. No obligation. Just insights you can use immediately.
“Thanks to the Equinox team, we scaled from 40 clients a year to 30 new clients per month. Their expertise in building scalable automation campaigns changed everything for us.”
Right now, your support team is stuck in a costly cycle:
Here’s what changes after your free 15-min Deflection Analysis:
Equinox reduced ticket volume by 40% in four months, dramatically enhancing operational efficiency and customer satisfaction.
We follow a three-step approach: Identify call drivers → Create automated/self-service pathways → Track results for cost savings and satisfaction improvements.
Redirecting “how-to” calls to video tutorials, using AI chatbots to answer FAQs, or integrating account management features into self-service portals.
Leverage omnichannel support, keep your knowledge base updated, and ensure automation complements, not replaces, human support.
On average, self-service resolutions cost under $0.10 compared to $6–$12 for a live agent call.
Our clients typically see a 30%+ reduction in customer support costs within months of implementation.
